How your order is made
SKUFNYA keeps no stock. Each model is 3D-printed and hand-finished individually for you only after your order has been placed — with the variant, contents, finish and resin color you selected. Demand for individual models is rare, so a manufactured item cannot be sold to another buyer, or could be sold only at a substantial financial loss.
When return and exchange do not apply
A product manufactured for a specific order is not subject to exchange or return if it is of proper quality and matches the characteristics selected when the order was placed. This covers, in particular, cases where the buyer changed their mind, simply did not like the product, or was not satisfied with its size, color, shade, shape or appearance.
Legal basis: Article 13(5)(3) of the Law of Ukraine “On Consumer Protection” — a consumer has no right to terminate a distance contract where the contract concerns the manufacture of goods to the consumer's order, that is, where the goods cannot be sold to other persons or could be sold only at a substantial financial loss to the seller.
What is not considered a defect
Figures are printed and finished by hand, so minor production traces are possible: support marks, fine print layers, small surface irregularities or sanding marks, as well as a slight difference in resin shade compared with on-screen photos. Such traces are not defects if they do not affect the integrity of the model, do not prevent its intended use and do not contradict the product description on the website.
When we always accept a request
We do not limit the rights the law gives you. A request is accepted and reviewed if:
- the product has a manufacturing defect or a flaw not stated in its description;
- the product is damaged and this is discovered when the parcel is received;
- the wrong product, variant, color or contents were sent — a store error;
- the product does not match the characteristics agreed in the order or its description on the website;
- advertised parts or components are missing from the order.
Legal basis: Article 8 of the Law of Ukraine “On Consumer Protection”. In such cases you may demand free removal of the defects, a proportionate price reduction or reimbursement of the cost of remedying them, and, where the defects are substantial, replacement of the product or termination of the contract with a refund.
Cancelling an order before production starts
As long as printing has not started, the order can be cancelled free of charge — just contact us as soon as possible. Once production has started, cancellation is no longer possible, because the item is created personally for you and cannot be resold.
How to make a request
- 1Email us at email, message us on Telegram or Viber.
- 2Include your order number, your name and a short description of what exactly is wrong with the product.
- 3For a faster review, please attach photos of the product, the packaging, and the defect, if possible.
- 4Wait for confirmation from our team before sending the product back.
Return delivery
If a request is confirmed and the reason is a defect, damage, a store error or a mismatch with the order, we pay for the return shipping and for sending the replacement. Damage noticed on receipt is best recorded on the spot: we will help you file a claim with the carrier and agree on a solution.
Refunds
If a request is confirmed and the parties agree to terminate the contract, the money is refunded after we receive and inspect the product — on the day the contract is terminated or, where that is not possible, within another agreed period, but no later than seven days. The refund method is agreed through the same contact channel.
Contact us about a return
Email: skufnya@gmail.com
Telegram: @SKUFnya_ua
Viber: +380 93 821 31 02